These Terms of Service ("Terms") govern the use of the LongeViva platform, accessible at longeviva.pt/app, operated by LongeViva Lda. By using the service, you agree to these Terms.
1. Service description
LongeViva is a nutrition management platform that allows nutrition professionals to:
Manage patients, appointments and scheduling.
Create and track meal plans.
Record anthropometric assessments and intake forms.
Integrate with Google Calendar for schedule syncing.
2. Registration and account
You must provide truthful information and keep your data up to date.
You are responsible for keeping your access credentials confidential.
You must notify us immediately of any unauthorized use of your account.
3. Account security and liability for access
The user is solely responsible for keeping their credentials confidential and for all activity carried out through their account.
Sharing a login and password between multiple users is expressly prohibited, even within the same clinic — each professional must have their own account.
We log the IP address, date/time and device of each access, retained for 1 year, for audit and incident investigation purposes.
LongeViva is not liable for unauthorized access, data leakage or misuse resulting from: (a) credential sharing by the user; (b) phishing, social engineering or malware on the user's device; (c) the user's failure to comply with the security obligations in this section. In these cases, the access logs described above will be used to determine the origin of the incident.
In the event of a security incident affecting personal data under LongeViva's responsibility as Data Processor, we will notify the affected clinic within a maximum of 72 hours of becoming aware of the incident, so it can comply with its notification obligations to the CNPD/ANPD and to data subjects, under GDPR Art. 33 / LGPD Art. 48.
This clause does not exclude LongeViva's liability for its own willful misconduct or gross negligence.
4. Acceptable use
By using the platform, you agree to:
Use the service only for legitimate professional nutrition purposes.
Comply with applicable law, including GDPR/LGPD and health data protection legislation.
Not attempt to access other users' data without authorization.
Not use the platform for illegal or harmful purposes.
5. Data and ownership
Data entered into the platform (patients, plans, appointments) belongs to the professional/clinic that created it.
LongeViva acts as a data processor on behalf of nutrition professionals.
The platform's source code, design and brand are the property of LongeViva Lda.
6. Feature requests and roadmap
Suggestions, feature requests, communicated roadmap items, or discussions with our sales/support team do not constitute a contractual commitment to develop, deliver, or meet any timeline. LongeViva may, at its sole discretion, decide to implement, change or discontinue any feature at any time. No purchasing decision should be based on future functionality not included in these Terms.
7. Third-party service integration
The platform integrates with Google Calendar via the Google API. By enabling this integration:
You authorize LongeViva to access your Google calendars to read and write events.
The use of Google data is subject to our Privacy Policy.
8. Availability, backups and recovery (SLA)
Best-effort target of 99% monthly uptime — not a contractual guarantee with credits/penalties.
Exclusions: this target does not cover unavailability caused by third-party providers outside our direct control (hosting, CDN, payment processors, AI providers) or force majeure events. The limitation of liability in section 9 fully applies to any claim related to availability or SLA.
Daily database backups, retained for 30 days.
Recovery Point Objective (RPO): up to 24h. Recovery Time Objective (RTO): up to 48h after a critical incident is confirmed.
9. Limitation of liability
The service is provided "as is", without express or implied warranties.
LongeViva is not responsible for clinical decisions made based on information from the platform.
LongeViva's total liability for any claim related to these Terms — including availability, SLA, data loss or security incidents not excluded under section 3 — is limited to the amount paid for the service in the last 12 months, except in cases of willful misconduct or gross negligence.
10. Termination
You may cancel your account at any time by contacting us.
We reserve the right to suspend or terminate accounts that violate these Terms.
After cancellation, your data will be deleted in accordance with our Privacy Policy.
11. Changes to the Terms
We may update these Terms periodically. Significant changes will be communicated by email or notification on the platform. Continued use after changes constitutes acceptance of the new Terms.
12. Governing law
These Terms are governed by Portuguese law. Any disputes will be submitted to the competent courts of Portugal.